At Masalawale.in, we are committed to ensuring that your masala products reach you safely and promptly. Please read our shipping policy carefully before placing an order through our WhatsApp or phone channels.
1. Order Processing
1.1. All confirmed orders (via WhatsApp or phone) are processed within 1–2 business days.
1.2. Orders placed after 12:00 PM will be processed on the next business day.
2. Order Placement & Catalog Mode
2.1. Masalawale.in is a catalog-only website. Orders cannot be placed directly on the website.
2.2. To place an order, please connect with us on:
Call: +91 88774 96496
WhatsApp: +91 96642 67565
3. Shipping Methods
3.1. We offer the following shipping options:
Standard Shipping
Cash on Delivery (COD)
Express Delivery (Prepaid only)
3.2. Our delivery partners include: Shiprocket, Rapyid, BigShip, and others depending on location and availability.
4. Delivery Timelines
4.1. Estimated delivery time is 5–7 business days from the date of order processing.
4.2. While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather, public holidays, or courier issues.
5. Shipping Charges
A. Digital Payment (Prepaid Orders)
Order value ₹0 – ₹498 → Shipping Charges: ₹49
Order value above ₹498 → Free Shipping
B. Cash on Delivery (COD Orders)
Order value ₹0 – ₹499 → ₹79
₹500 – ₹10,000 → ₹100
₹10,001 – ₹25,000 → ₹500
₹25,001 – ₹50,000 → ₹1,000
Note: All COD orders are confirmed via WhatsApp or phone call before being dispatched.
C. Express Shipping (Prepaid Only)
Charges: ₹100 per KG
Available on request for faster delivery
6. Mumbai Shipping Policy
Minimum Order: 1 KG
Within Mumbai: Delivery is free up to 1 KG.
Above 1 KG, nominal delivery charges may apply.
Outside Mumbai: Shipping charges apply as per standard or express rates.
7. Shipping Restrictions
7.1. We currently ship across India.
7.2. We do not deliver to P.O. Boxes.
8. Tracking Your Order
8.1. Once dispatched, tracking details will be shared via WhatsApp or SMS.
8.2. It may take up to 24 hours for tracking details to become active.
9. No Return / No Refund Policy
Please note:
All sales are final.
We do not offer returns or refunds once the product is dispatched, except in cases of confirmed shipping damage reported within 24 hours of delivery.
10. Delivery Failures
10.1. If the address is incorrect or undeliverable, the customer will be contacted to arrange re-shipping.
10.2. Additional delivery charges may apply for re-attempts.
11. Shipping Policy Updates
Masalawale.in reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page.
Contact Us
If you have any queries regarding shipping, feel free to contact:
📍 Address:
1/2 Masala Galli, Opp. Narayan Udyog Bhavan,
Lalbaug, Mumbai, Maharashtra, India
📞 Call Us: +91 88774 96496
💬 WhatsApp: +91 96642 67565
📧 Email: masalawalelalbaug@gmail.com